October 14th, 2008
A Piece of My Mind
Mom and I would usually have
an argument when it comes to technology. When BPI came up with their phone banking many years ago, I subscribed
to it and found it very convenient. Mom,
on the other hand, was used to going to the bank, filling up forms, and falling
in line till she got served. Later on,
when everybody in the house used phone banking, mom was left behind. The gap continued to be wider since, one,
technology continued growing, and two, she ceased to grow with it.
I could list down a couple of
more examples where she chose to live in the past and preferred to be stuck in
it. Well, I guess she just missed out
the benefits that e-mail, chat, and mobile phones had brought! And I suppose she would be missing out more
and more benefits and conveniences as companies would be evolving, developing,
and thinking out of the box.
That was in my mind when I
wrote this in our SWOT:
tools used in rendering the service (e-auction &
e-procurement)
seem to reach the mature-decline stage already
Fine with me if you like it
being intimate with the bank and maybe dropping a few lines with the
teller. But what I am just driving at is
what is stopping us from, as an analogy, establishing an ATM, setting up phone
banking, or internet banking at that! Remember, though S*P has a lot of companies in its sales funnel and a
big white space even, that does not hinder them in creating new releases or in
adding up more modules or business packages and actually moving forward in
promoting the use of the newer versions.
